Analytica includes free maintenance and technical support
for registered users for 12 months from date of purchase or a paid
upgrade to a more powerful edition. Support includes:
Email tech support: Send your questions to support@lumina.com.
Please include your License Code.
Free minor upgrades and patch releases, such as 4.0 to 4.1.
Visit the Analytica
User Forum for questions and answers about Analytica. It is
the online place for Analytica novices, experts, and everyone in
between to share issues and advice with each other -- and to debate
key issues. Anyone can read posts. Register to post your own questions
or answer. The Forum is created and hosted by Analytica expert Mike
Wardell.
Which Release
do I have?
To check which
release number you have: Open Analytica, and select About
Analytica from the Help menu. This window shows your Edition,
Release number, and the date of the release.
Consulting
on decision analysis, model design,
ADE Web development, and more`
Free technical support covers questions about installing and using
Analytica, including all features and functions, linking to Excel
and ODBC databases, and any apparent bugs. If you would like help
on how your organization can best to apply Analytica to your decision
problems, how to structure and design models, data analysis and
statistics, or how to express uncertainties, we can offer experienced
consulting help or refer you to one of our accredited affiliate
consultants with special expertise in your area. Please call us
at 650-212-1212 or email support@lumina.com
for more.
Converting
from Excel
into Analytica
Many users start
with spreadsheet models they want to convert into Analytica. The Analytica
model is often more compact by an order of magnitude or more, as well
as easier to understand, more reliable, and simpler to extend. Plus,
the translation will often uncover hidden errors in the spreadsheet.
Some organizations do this just to verify correctness. Experienced
users can often do conversions in hours. If you'd like a flying start,
Lumina will do the translation for you with our rapid turnaround service
— guaranteed to produce identical results. Email your spreadsheet
to us at support@lumina.com,
and we'll send you a quote with no obligation.
QuickStart
Package
We offer a QuickStart Package to get you going. This is
a 4 hour package of consulting support conducted via email, phone
and web-based meeting for $800 ($600 when purchased with software).
It is valid for use at any time during the 12 months following purchase.
You can take advantage of this before you purchase Analytica for
in-depth evaluation assistance, or after your purchase to get a
start on your model. Many customers find this a valuable way to
learn Analytica.
If you already have a spreadsheet model, we can look at your spreadsheet
and provide help on how to structure and design your model in Analytica,
or if you are starting from "scratch", you could describe
the application and we can make suggestions. We can provide help
with data analysis and statistics, and how to express uncertainties.
We can write functions for you, and review your model for improvements.
To purchase, please see our order
page or call us at 650-212-1212.
Speeding up
your model
Most users find Analytica much faster than equivalent spreadsheets.
But, some modelers build really large models or want to use huge
sample sizes. Analytica Enterprise includes a Performance Profiler
library to identify which variables or functions take the most time
or memory to evaluate. The Profiler helps you figure out where to
spend your effort to speed up your model (or use less memory).
If you're stumped, our Analytica experts can usually figure out
ways to speed up a model, often by large factors. We won't charge
you if we don't find a speed-up of at least 30%. Please call us
at 650-212-1212 or email us at support@lumina.com.
Technical
support for Analytica
