Support
All Analytica subscriptions include technical support:
- Technical support covers all issues in installation, configuration, functions and features, linking to Excel and ODBC databases
- Email response to your technical questions
- Free upgrades to major and minor releases (for example, 5.1 to 5.2 or 5.2 to 6.0)
- Access to beta releases during beta testing
- Access to the Analytica Wiki, an online technical resource
- Attendance at special events
- 25 free sessions per month for ACP
Please purchase your renewal before your subscription expires to ensure you receive a 50% discount. Either renew online or contact Lumina to stay current.
Customer Support
+1 (650) 212-1212 or sales@lumina.com
Renew Subscription
To renew or extend your license subscription, enter the information below to identify your existing Analytica or ADE license. After your license is located in our database, you will
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Technical Support
An Analytica subscription includes free technical support for the duration of the subscription (for Analytica 5.0 or later). We are also happy to provide support as you learn
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Manual Activation
If your computer is connected to the internet, Analytica 4.2 (and later) will normally activate your license automatically when you enter the activation key. If it cannot reach the...
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Request Support
The best way to submit a technical support question or bug report is via email to support@lumina.com. Please see the Technical Support page, which includes suggestions for what to...
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Refresh Stale License
For old releases of Analytica (4.1 and earlier), the License code goes stale about 5 days after it was issued, so it will no longer activate the software. But, we are...
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Upgrading to Analytica 5
If you have a subscription for Analytica 5.0 or 5.1, it is equally valid for Analytica 5.2. Just install it. If you have current support for your Analytica license, you can upgrade...
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