Support

All Analytica licenses include one year of technical support that includes: 

  • Email response to your technical questions. Technical support covers all issues in installation, configuration, functions and features, linking to Excel and ODBC databases.
  • Free upgrades to minor releases (for example, 4.5 to 4.6)
  • Discounts on major upgrades (for example, 4.5 to 5.0)
  • Access to beta releases of major upgrades
  • Access to the Analytica Wiki, an online technical resource
  • Free attendance at Analytica User Group technical webinars

If support has lapsed on your license, please renew online or contact Lumina to stay current and renew maintenance:

Customer Support
+1 650 212 1212 extension 2 or .(JavaScript must be enabled to view this email address)

Renew Support

To renew or extend your support, enter the information below to identify your existing Analytica or ADE license. After your license is located in our database, you will be able to select the number of… »more

Technical Support

Analytica includes free technical support for registered users for 12 months from date of purchase or a paid upgrade to a more powerful edition. Support includes: Email tech support: Send your questions… »more

Analytica Downloads

Just click on the Edition of Analytica or the User Guide that you want to download.

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Manual Activation

If your computer is connected to the internet, Analytica 4.2 (and later) will normally activate your license automatically when you enter the activation key. If it cannot reach the Lumina activation… »more

Request Support

If you have a question about Analytica, submit it here. You can ask about how to use a feature, report a possible bug,  request consulting, or suggest a new feature.  Submitting your request… »more

Find your Analytica Wiki Username

Please enter your email address to retrieve your Analytica Wiki Username. »more

Refresh Stale License

For old releases of Analytica (4.1 and earlier), the License code goes stale about 5 days after it was issued, so it will no longer activate the software. But, we are glad to issue a… »more

Register

By registering as a user of Analytica, you will be eligible for Free technical support for 12 months from date of purchase Analytica User's Group online Special offers on upgrades, and The Analytica… »more